Terms & Conditions

By using ASH (Asian Snack Home) services — including placing orders, browsing products, attending events, or accessing this platform — you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services. We reserve the right to update these terms at any time.

ASH accepts limited liability for lost or damaged packages. Basic coverage is included for all shipments up to CAD $200. For higher-value items, customers are advised to request additional insurance at booking. Claims must be filed within 14 days of the expected delivery date. ASH is not liable for consequential losses, including but not limited to: lost business, spoiled goods, or missed events.

All shipments are processed from Canada to Vietnam. Orders are subject to availability and customs clearance. Estimated delivery times (3–30 days depending on method) are not guaranteed and may be delayed by external factors including customs inspections, public holidays, or carrier disruptions. ASH is not responsible for delays caused by Vietnam customs authorities. A non-refundable handling fee applies to all orders.

The following items are strictly prohibited and will not be shipped under any circumstances: • Illegal substances or narcotics • Weapons, ammunition, or explosives • Counterfeit goods or pirated media • Perishable food items not properly sealed • Flammable or hazardous materials • Items banned by Vietnamese customs law ASH reserves the right to refuse, hold, or return any shipment suspected of containing prohibited goods. The customer bears full legal liability for items declared falsely.

All import duties, VAT, and customs fees applicable in Vietnam are the sole responsibility of the recipient. ASH will assist in providing accurate commercial invoices and packing lists, but cannot guarantee customs clearance timelines. Under-declaring item values or misdeclaring item categories is illegal and may result in seizure of goods. ASH is not liable for fines or penalties arising from inaccurate customer declarations.

Payments are processed in Canadian Dollars (CAD). Orders are confirmed upon receipt of payment or approved credit. Refunds are issued for cancelled orders that have not yet been processed. Once an order has entered the shipping pipeline, refunds are not available. Discount codes are non-transferable, single-use, and cannot be combined with other promotions unless explicitly stated.

1. Return Requirements All return requests must include a full unboxing video recorded from the moment the package is fully sealed and intact until you have finished checking all items. Clear photos and video evidence are required. Requests submitted without proper video proof will not be accepted. 2. Refund Rates by Timeframe - Requests made within 48 hours of delivery may receive 75% – 80% refund. - Requests made within 3 to 5 days may receive 65% refund. - Requests made within 7 days may receive 50% refund. - Requests made within 14 days may receive 25% refund. - Requests made after 20 days will receive a 20% voucher for the next shipment (no cash refund). Note: All return requests must be sent to general-support@ashsupport.info. We reserve the right to review all evidence before approving any refund or voucher. Approved refunds will be processed within 7–10 business days. 3. Important Notes Change of mind without valid reason, missing video proof, or opened/consumed products are not eligible for refund. Late requests beyond the allowed timeframe will have limited or no refund options. By placing an order with Asian Snack Home, you agree to the terms of this Return & Refund Policy. Thank you for your understanding.

For inquiries, contact us at general-support@ashsupport.info. Disputes should first be raised through our support chat or email. ASH aims to resolve all disputes within 10 business days. In the event that a resolution cannot be reached, disputes will be governed by the laws of Ontario, Canada. These terms were last updated: May 2026.